Lead Response Desk
Every inbound lead answered fast, qualified against your rules, logged in your CRM and handed to your team.
A managed service, not software you set up: @ai Market configures, runs, monitors and supports one lead-response workflow for your business.
The outcome: Every eligible inbound lead gets a fast first reply in your voice, a qualification against the rules you set, a clean record in your CRM and a handoff to your team.
What you get
- A first reply to each eligible lead from your approved templates, personalized from what the lead wrote
- Qualification against your written rules (service area, budget, timeline, fit), with the reasons shown
- A contact and a note in your CRM for each lead, so nothing lives only in an inbox
- A handoff email to your team for every qualified lead
- An exception queue: missing details, unclear fit and anything unusual go to a person
- A monthly service review: volumes, response times, qualified handoffs and changes
Monthly limits
- Up to 1,500 eligible leads a month on Standard (500 on the founding-client months)
- One CRM and up to two lead sources
- Email replies only; SMS or calls need a separate review of consent
- Up to one hour of small configuration changes a month
One unique lead is one service item. Retries and repeat submissions of the same lead within 30 days don't count again.
You stay in control
Emails to your leads wait in your approval inbox until you allow a specific template to send on its own. CRM updates and team handoffs run on their own. You can change either at any time, and a changed email needs a fresh approval.
What a run looks like
Example (not a real customer)
Lead: Hi, we need our roof inspected after last week's storm. 3-bedroom in Coral Gables. Can someone come Thursday?
First reply (drafted for approval): Hi Dana, thanks for reaching out about the storm damage. We can get an inspector to Coral Gables this week. Does Thursday between 9 and 12 work? If you have photos of the damage, reply with them and we'll bring the right materials.
Qualification: Qualified: in service area, urgent timeline, inspection request.
CRM: Contact created; note: storm inspection, Coral Gables, Thursday morning.
Works with
- Web form or webhook (lead source, available)
- Sandbox CRM and mailbox (testing, available)
- HubSpot (CRM, on request)
- Google Workspace or Microsoft 365 sending (email, on request)
Support
Monday to Friday, 9 a.m. to 5 p.m. Eastern, excluding US holidays. First answer within 4 business hours.
Automation runs outside these hours; people answer within them. No 24/7 coverage or uptime guarantee.
Getting started: about 2 to 3 weeks after the scope is accepted
- 20-minute fit call
- Scope and price in writing
- Connect your CRM, mailbox and lead form
- Test on sample leads with you
- You sign off, then monthly billing starts
How you’ll know it works
- Time from lead to first reply
- Qualified handoffs and the reasons
- CRM receipts for every record
- Booked meetings, reported separately and never guaranteed
Not included
- New workflows, new apps or more volume without a change order
- Sending money, settling debts, legal threats or credit decisions
- Messages to anyone other than the lead who wrote in and your own team
- Guaranteed sales or meetings
Questions
Is this an app I set up myself?
No. We set it up, run it and watch it. You approve the scope, connect your accounts and review what it does.
Do you need my passwords?
Never. You connect accounts through the provider's own sign-in, and you can revoke access at any time.
When does billing start?
The setup fee is charged when you accept the scope. The monthly fee starts only after you sign off on the tested workflow.
What happens when I hit the monthly limit?
New leads wait in a visible queue (or the desk pauses, your choice) and we offer a priced change. There are no surprise overage charges.
Who is behind it?
AI Media Holdings LLC, the company behind @ai and atai.market, sells and operates the service.
How does canceling work?
Cancel any time after the first two months. Service and billing stop at the end of the month you're in, your exports stay available, and connections are removed.